CRPP works with Federal and State agencies, county and municipal governments, and school districts on a variety of public policy matters. We’ve worked in all 50 states and Puerto Rico evaluating existing services and helping communities plan and implement change.

We provide research and program evaluation support for the Public Utility Commissions in seven states - not to mention over 150 public and private utility organizations nationwide.

CRPP has played a key role in helping guide the introduction of deregulation (or in plain English – energy competition). We have extensive experience in traditional efforts like:

• Establishing customer satisfaction/loyalty indexes
• Creating customer panels
• Measuring the market for new services (i.e. cable, Internet)
• Employee surveys
• Evaluating energy efficiency/conservation programs

With CRPP’s qualitative and quantitative analysis and/or program evaluations, you’ll be able to gauge and evaluate:

• Risk behavior
• Health care needs
• Member/patient satisfaction
• The market for new services
• Current health and insurance status
• Trends in healthcare decision-making
• Community Needs Assessments

Plus, you can use this research to document your efforts to meet national quality assurance standards.

Our Behavioral Risk Factor Surveillance Survey (BRFSS) work earned us much praise from the U.S. Center for Disease Control (CDC).

Associations count on CRPP for internal assessments and as part of their government affairs teams to measure public opinion as they wage policy battles on behalf of their members.

Government affairs professionals and advocates call on CRPP for opinion and policy research to guide messaging on issues, move legislation, win popular public support, and ensure referenda outcomes.

CRPP works with public affairs professions when they need to measure public opinion. Maybe you need a quick snapshot of current opinion. Maybe it’s a more comprehensive look at the public’s perception of a developing issue to help you find the right words for the right audiences. Working without opinion research can be like driving at night without your headlights on. Let us help you see more clearly.

Scores of municipalities and commercial planners have used CRPP to gather community input as part of Master Plan updates or in the course of major new initiatives.

If you’re part of a non-profit organization, we can help you get a better grasp of any or all of the following:

• How the community’s needs are changing
• How satisfied people are with your services
• How much people prefer to contribute
• How aware people are of your agency
• Level of interest in directed financial contributions
• Interest in memorial donations vs. planned giving
• The profile of likely contributors

All of this will put you in a better position to develop grant writing and charitable contribution campaigns.

Corporations from across the nation have traditionally turned to us for market research in order to:

• Build market share
• Gain full understanding of the competition
• Improve customer loyalty/advocacy
• Develop strategies
• Project sales
• Evaluate advertising impact

But we offer much more than that. We’ll help you with directing philanthropic giving, handling tough public image issues, changing public opinion and gaining favorable regulatory policy support.

Colleges and universities nationwide frequently turn to our AlumniPoll™ to monitor alumni giving. On a municipal level, school systems use our research to study increasing dropout rates. And that’s only the beginning. We can help you learn more from both students and faculty about their feelings on:

• Continuing education
• Diversity issues
• Academic needs
• Overall satisfaction
• Image/Impressions/Perceptions
• Measuring awareness levels
• Interest in conceptual programs
• Evaluation of services
• Monitoring expectations

In election after election, our polling results have been cited by national media alongside polls sponsored by NBC News/Wall Street Journal, Rasmussen, Zogby, ABC News, CNN/USA Today/Gallup, Pew Research Center, Harris, The Washington Post, and others.